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Frequently Asked Questions

Everything you need to know about ALCI Solutions, including our services, capabilities, contracting approach, and how we partner with clients. If you do not find what you are looking for, our team is available and just a phone call away.

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21 questions across 5 categories
About ALCI Solutions
3 questions

ALCI Solutions (Another Level Consulting LLC) is a full-service Information Technology consulting firm headquartered in Bowie, Maryland. Founded in 1996, we have spent nearly three decades helping government agencies, private sector companies, and nonprofit organizations achieve their technology and management goals.

Our four core competency areas are:

  • IT Program, Project & Product Management
  • AI Consultation & Training
  • HR & Training
  • Advertising, Marketing & Multimedia Solutions

What distinguishes ALCI Solutions:

  • 30+ years of proven experience: We have navigated multiple technology cycles and know what consistently works in practice
  • Woman-Owned, relationship-driven culture: We build long-term partnerships, not transactional engagements
  • Integrated services: IT, HR, marketing, and now AI under one roof means less vendor management for you
  • AI-forward thinking: We are not merely adopting AI; we are actively guiding organizations to implement it responsibly and strategically
  • Multi-sector fluency: We serve government, private sector, and nonprofit clients, which gives us a distinctly broad perspective

We work with organizations of all sizes, from small nonprofits and growing businesses to large federal agencies and enterprise corporations. Our engagements are scoped and priced to fit your organization's size, budget, and goals.

If you are unsure whether ALCI Solutions is the right fit, we encourage you to schedule an initial consultation. We will provide a candid assessment of whether we are the right partner for your situation.

AI Services
6 questions

AI Consultation with ALCI Solutions is a structured engagement, not an open-ended exploratory session. Depending on the scope you choose, you will receive tangible deliverables such as:

  • An AI Readiness Assessment specific to your organization
  • A prioritized list of AI use cases relevant to your workflows
  • A vendor and tool recommendation report with pros, cons, and costs
  • An AI ethics and data governance framework
  • A 90-day implementation roadmap your team can act on immediately
  • An executive briefing deck for leadership or board presentation

Every engagement is customized. We do not use one-size-fits-all templates. Your organization's mission, risk profile, and budget shape every recommendation.

Data security is one of the most important concerns we hear from government and enterprise clients, and we take it seriously. Here is how we approach it:

  • We operate under strict non-disclosure agreements for every client engagement
  • Any AI tools we recommend or use during workshops are evaluated for their data handling and privacy policies
  • We never input sensitive client data into public AI tools without explicit authorization and appropriate safeguards
  • For regulated environments (HIPAA, FedRAMP, etc.), we tailor our recommendations to compliant AI solutions only

We are pleased to discuss your specific compliance requirements during an initial consultation.

No. Many of our most successful AI engagements are with organizations that have little to no in-house technical staff. Our role is to translate AI into clear, actionable strategy that your existing team can execute, with or without a dedicated IT department.

We design all deliverables to be actionable by decision-makers, operations staff, and program managers, not exclusively data scientists or developers.

We are platform-agnostic, which means we recommend the tools that are the best fit for your organization, not the ones we are financially incentivized to push. Platforms we regularly advise clients on include:

  • Microsoft Copilot & Azure OpenAI Service
  • Google Gemini & Vertex AI
  • OpenAI (ChatGPT Enterprise)
  • Anthropic Claude for Business
  • Salesforce Einstein AI
  • Automation tools such as Zapier AI, Make, and Power Automate

Our recommendations always weigh cost, security, ease of adoption, and alignment with your existing technology stack.

This is one of the most common and most important questions we hear, and it deserves a direct answer. Our philosophy is that AI works best as an amplifier of human capability, not a replacement for it.

In our experience, the organizations that get the most value from AI are those that use it to eliminate repetitive, low-value tasks so their people can focus on higher-judgment work, strategy, relationships, creativity, and problem-solving.

We include change management guidance in every AI engagement specifically to help leaders communicate this shift to their teams, address concerns, and build organizational alignment at every level.

It depends on the scope you select:

  • AI Discovery Session: 90 minutes. A focused conversation with your leadership team to identify top opportunities and answer immediate questions.
  • AI Workforce Training: Custom duration. Instructor-led programs for teams at every technical level, from AI fundamentals to hands-on prompt engineering.

Contact us to determine the appropriate scope based on your organization’s current stage of AI adoption.

Training Programs
5 questions

We offer training at every level, no technical background is required for most programs. Our typical audiences include:

  • Executives & Leadership: AI awareness, opportunity identification, governance decisions
  • Managers & Program Officers: Applying AI tools to workflows, team productivity, and decision-making
  • Frontline Staff & Individual Contributors: Hands-on use of AI tools relevant to their daily tasks
  • HR & Communications Teams: AI for content creation, candidate sourcing, and internal communications

All programs can be customized to your organization's specific tools, terminology, and use cases.

We offer both. Most of our training programs are available in three formats:

  • Virtual / Live Online: Instructor-led via video conference, with interactive exercises and Q&A
  • On-Site: Delivered at your location in the Washington Metro Area or beyond (travel arrangements vary)
  • Hybrid: A combination format for teams spread across multiple locations

We work with your scheduling and logistics team to find the format that maximizes participation and impact.

Yes, and we strongly recommend it. Standard AI training programs often fall short because the examples and use cases do not reflect participants' actual work. We dedicate time at the start of every engagement to understand your organization, your workflows, and your goals before designing any training curriculum.

Custom elements we regularly build in include:

  • Industry-specific AI use cases (government, nonprofit, healthcare, legal, etc.)
  • Your organization's approved AI tools and platforms
  • Your existing policies and compliance requirements
  • Role-specific exercises relevant to each participant group

Yes. We offer group pricing for teams of 5 or more participants, and multi-session packages for organizations that want to train staff across multiple departments or skill levels over time.

We can also build a full internal AI training program for your organization, covering all levels from executive awareness through technical application, delivered over a series of sessions throughout the year.

Contact us for a custom quote based on your team size, session count, and delivery format.

Yes. All participants who complete an ALCI Solutions AI training program receive a Certificate of Completion from ALCI Solutions. For multi-session or advanced programs, certificates specify the training level and hours completed.

These certificates can be used for professional development documentation, continuing education records, and internal HR training tracking.

Working With ALCI Solutions
3 questions

Engaging with ALCI Solutions is straightforward. Here is our typical process:

  • Step 1: Submit an inquiry via our contact form or call us at (301) 358-2300
  • Step 2: We schedule a 30-minute discovery call to understand your needs
  • Step 3: We provide a scoped proposal with clear deliverables, timeline, and pricing
  • Step 4: Once agreed, we initiate the engagement with a structured onboarding process

There is no obligation from an initial conversation. We believe in demonstrating our value before formalizing any engagement.

This varies by service type, but in general you can expect:

  • A dedicated point of contact at ALCI Solutions. You will not be passed between different people
  • Regular check-ins (weekly or biweekly depending on scope)
  • Transparent progress reporting against agreed milestones
  • Prompt responsiveness, we treat your timeline as seriously as our own
  • Proactive communication if anything changes on our end

Customer service and satisfaction are core values at ALCI Solutions, not merely talking points. We have built our reputation over 30 years on relationships, not transactions.

We work with organizations of all sizes. Whether you are a 10-person nonprofit exploring AI for the first time or a large federal agency looking for a seasoned IT program management partner, ALCI Solutions has the range and flexibility to serve your needs effectively.

We scale our engagement approach, deliverable depth, and pricing to fit your organizational reality. Organizations of all sizes and budget levels can benefit from ALCI Solutions’ expertise.

Contracting & Procurement
4 questions

ALCI Solutions holds the following North American Industry Classification System (NAICS) codes:

  • 541611: Administrative Management and General Management Consulting Services
  • 541612: Human Resources Consulting Services
  • 541512: Computer Systems Design Services
  • 541519: Other Computer Related Services
  • 611430: Professional and Management Development Training
  • 611710: Educational Support Services

We also hold the following Standard Industrial Classification (SIC) codes:

  • SIC 7311: Advertising Agencies
  • SIC 7361: Employment Agencies
  • SIC 8741: Management Services
  • SIC 8742: Management Consulting Services

Together, these classifications enable ALCI Solutions to respond to a broad range of government and private sector solicitations across AI consulting, IT management, workforce training, staffing, and marketing services.

Yes. We have extensive experience working with federal, state, and local government clients across the Washington Metropolitan Area. As a Woman-Owned Business, we may qualify for set-aside opportunities under applicable small business programs.

For specific contracting vehicle questions, including GSA schedules, BPA arrangements, or subcontracting opportunities, please contact us directly. We welcome the opportunity to discuss your procurement requirements.

Yes. For all engagements, we provide a formal Proposal and Statement of Work (SOW) that clearly outlines:

  • Scope of services and deliverables
  • Project timeline and milestones
  • Team roles and responsibilities
  • Pricing and payment schedule
  • Any assumptions or dependencies

We believe in complete transparency from day one. There are no hidden fees or unexpected changes in scope with ALCI Solutions.

We serve four primary sectors:

  • Government: Federal, state, and local agencies across the Washington Metro Area and beyond
  • Private Sector: Mid-market companies and enterprise organizations
  • Nonprofit & Education: Mission-driven organizations and academic institutions looking to apply technology and Artificial Intelligence to extend their reach and increase their impact
  • Small Business & Entrepreneurs: Solo founders and growing teams looking to apply AI without an enterprise-scale budget

Our experience across all four sectors gives us a distinctly broad perspective, and often allows us to bring proven approaches from one sector into another, creating measurable advantages for our clients.

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Still Have Questions?

Our team is available Monday through Friday, 9:00 AM to 5:00 PM EST. We look forward to hearing from you.

Send Us a Message (301) 358-2300